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Platform Legal Agreement

Terms and Conditions

Last updated on: September 19, 2026

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name business.akhosh.com ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

The Platform is owned by Akomea Technologies Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001 (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Your use of the Platform and services and tools are governed by the following terms and conditions ('Terms of Use') as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner.

These Terms of Use relate to your use of our website, goods (if any) or services (hereinafter collectively referred to as 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

Terms of Access & Platform Obligations

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

  1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of our Services and the Platform is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
  4. The contents of the Platform and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights in terms of the content of the Platform and Services.
  5. You acknowledge that unauthorized use of the Platform or the Services may lead to action against you as per these Terms of Use or applicable laws.
  6. You agree to pay us the charges associated with availing the Services.
  7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or local laws that might apply to you.
  8. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
  9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
  10. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, this would make you ineligible for a refund.
  11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
  12. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of India.
  13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kottayam and Kerala.
  14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Privacy & Data Governance

Privacy Policy

Last updated on: September 19, 2026

This privacy policy ('Policy') relates to the manner Akomea Technologies Private Limited ('we', 'us', 'our') in which we use, handle and process the data that you provide us in connection with using the products or services we offer. By using this website, mobile application or by agreeing to clauses of this Policy, you agree to be bound by the terms of this Policy, and also agree to our use, collection, retention, transfer and processing of your personal information (as defined below) in accordance with the terms of this Policy.

The Platform is owned by Akomea Technologies Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, 686001 (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

The privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

This Privacy Policy is incorporated into and subject to the Terms of Use of this Platform.

1. Collection of Data

We collect your personal information when you use our website/Platform or services, or otherwise interact with us during the course of our relationship.

The information we collect can be broadly categorized into:

  • Information provided by you: Name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address (e.g. for merchant onboarding and KYC verification).
  • Sensitive Personal Data: In specific circumstances, with your explicit consent, we may process information such as bank account details, credit/debit card numbers, or other payment instrument information provided directly through PCI-DSS compliant payment gateways (e.g., PhonePe).
  • Browsing & Behavioral Information: Your shopping behavior, preferences, IP address, device model, operating system, and other identifiers collected via cookies and server logs.
  • Platform & Service Interactions: Profile listings, catalog data, service images, communication records via in-app chats, and support tickets.

2. Usage of Data

We use the personal information we collect for the following legitimate business purposes:

  • To provide and fulfill the services you request on the Platform.
  • To assist service providers and vendors in handling listings, lead confirmations, and customer engagements.
  • To enhance customer experience, resolve disputes, troubleshoot technical problems, and ensure smooth platform performance.
  • To inform you about online and offline offers, updates, products, and services.
  • To detect, prevent, and protect against error, fraud, and other criminal or unauthorized activity.
  • To enforce our terms and conditions and comply with legal or regulatory obligations.

3. Sharing of Personal Data

We do not sell your personal data. We may share your personal data with:

  • Our Group Entities and Affiliates: To facilitate seamless services and shared infrastructure.
  • Third-Party Service Providers: Trusted partners who assist in payment gateway processing (e.g. PhonePe), cloud data hosting, transactional SMS/email services, customer support, and analytics.
  • Other Platform Users: To facilitate vendor discovery and customer connections (e.g. vendor profile contact details made public for booking inquiries).
  • Law Enforcement & Government Authorities: When required by law, subpoena, or to protect the safety, rights, or property of our users or the general public.

4. Security Precautions

We maintain reasonable technical, operational, and physical security measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. Whenever you access or manage your account information, we utilize secure servers and industry-standard encryption protocols. However, no transmission over the Internet can be guaranteed 100% secure, and you are responsible for maintaining the confidentiality of your login credentials.

5. Data Deletion and Retention

We retain your personal information for no longer than is required for the purpose for which it was collected or as necessary to comply with applicable statutory laws. You have the right to request deletion of your account and associated personal data at any time through the in-app account settings or by visiting our Account Deletion Request Page.

6. Your Rights

You have the right to access, review, update, or correct your personal information stored with us by accessing your profile settings within the mobile application or website dashboard. You may also contact our support team for assistance regarding data access requests.

7. Consent

By accessing our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any material updates will be posted on this page with an updated modification date.

9. Grievance Officer & Contact Details

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Megha Das

Designation: Director

Company: Akomea Technologies Private Limited

Address: Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001

Email: [email protected] / [email protected]

Phone: +91 7306629780

Commerce Policy

Refund and Cancellation Policy

Last updated on: September 19, 2026

This Refund and Cancellation Policy applies to all orders and service transactions processed through Akomea Technologies Private Limited and the Akhosh Platform.

  1. Cancellation Requests Window:
    Cancellation requests will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to such sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the service has already commenced.
  2. Perishable Items Exception:
    Akomea Technologies Private Limited does not accept cancellation requests for perishable items like flowers, eatables, customized materials, etc. However, the refund/replacement can be made if the user will establish with adequate proof that the quality of product delivered is not good.
  3. Damaged or Defective Items:
    In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the merchant/seller listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.
  4. Warranty Items:
    In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding any products that come with a warranty from manufacturers, please refer the issue directly to them.
  5. Refund Turnaround Timeline:
    In case of any refunds approved by Akomea Technologies Private Limited, it will take 3 business days for the refund to be processed to the end customer's original payment method.
Exchange & Returns

Return Policy

Last updated on: September 19, 2026

We offer refund / exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

Eligibility for Return and Exchange:

  • The purchased item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • A valid receipt or proof of purchase must be provided.
  • Only regular priced items may be refunded; sale or promotional items may not be eligible for return or refund.
  • If the item in question was marked as a gift when purchased and directly shipped to you, you will receive a gift credit for the value of your return.

Exempt Goods & Services:

The following items are exempt from returns:

  • Perishable goods such as food, flowers, or event cakes.
  • Customized event merchandise, personalized decor items, or printed invitations.
  • Fully delivered or completed digital services and consulting sessions.

Return Process & Inspection:

Once your returned item is received and inspected, we will send an email notification confirming receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method within 3 business days.

Fulfillment & Delivery

Shipping Policy

Last updated on: September 19, 2026

The orders for user are shipped through registered domestic courier companies and / or speed post only.

Orders are shipped within 3 days from the date of the order and/or payment, or as per the agreed delivery date confirmed at the time of order confirmation, subject to Courier Company / post office norms.

Platform Responsibility: Platform Owner (Akomea Technologies Private Limited) is not liable for any delay in delivery by the courier company / postal authorities. However, we guarantee to hand over the consignment to the courier company or postal authorities within 3 days from the date of the order and payment.

Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Confirmation of delivery will be dispatched to your registered email ID as specified at the time of registration.

For any issues or questions regarding shipping and delivery of your orders, you may reach out to our helpdesk at [email protected] or call +91 7306629780.