Privacy Policy - Akhosh Business App

This privacy policy ('Policy') relates to the manner in which Akomea Technologies Private Limited ('we', 'us', 'our') uses, handles, and processes data that business owners and vendors provide in connection with using the Akhosh Business Mobile Application and platform ('Platform').

By using this website, mobile application, or by agreeing to clauses of this Policy, you agree to be bound by the terms of this Policy, and consent to our collection, storage, retention, transfer, and processing of your personal and business information in accordance with this Policy.

The Platform is owned and operated by Akomea Technologies Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001.

This Privacy Policy is incorporated into and subject to the Terms of Use of the Akhosh Platform. The privacy policy is subject to change at any time without notice. To ensure you remain informed of any changes, please review this policy periodically.

1. Information We Collect

We collect information to provide, personalize, and improve our business vendor services, profile management, and lead generation. The information collected includes:

1.1. Information Provided by Business Vendors

Registration & Business Details: Vendor owner name, business name, categories offered, contact information (email, phone number), commercial address, and business registration proof.
Public Vendor Profile Data: Portfolio photos, service menus, pricing packages, promotional deals, business hours, and social media profile links (Instagram, Facebook, website).
Communication Data: In-app chat logs, inquiries, and customer interaction telemetry.
Transaction & Subscription Data: For premium business subscriptions or Akhosh Ads, transaction records generated through our PCI-DSS compliant payment processor (PhonePe).
Performance Analytics: Profile impressions, lead generation statistics, and user engagement metrics.

1.2. Information Collected Automatically

Device & Network Data: Mobile device hardware model, operating system version, unique device identifiers, IP address, and connection telemetry.
Usage & Performance: App interactions, feature adoption rates, access timestamps, and error/crash reports.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

To create, host, and display your public vendor profile to event planners and prospective clients.
To facilitate the Akhosh Assist lead matching and distribution pipeline.
To power real-time in-app chat communications and push notifications for urgent customer leads.
To process payments and manage premium listing subscriptions.
To provide detailed business analytics helping you track views, conversions, and growth.
To ensure platform security, prevent fraud, and comply with regulatory statutory standards.

4. Data Security & Storage

We implement industry-standard encryption, firewalls, and security protocols to safeguard your business and personal data against unauthorized access, loss, or misuse.

Data Retention & Deletion:

We retain your data as long as your account remains active. You may request account deletion at any time via your in-app settings or via our Account Deletion Request Page.

5. Your Rights

You have the right to access, update, or correct your business information at any time through your Akhosh Business account settings.

6. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Megha Das

Designation: Director

Company: Akomea Technologies Private Limited

Registered Office: Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001

Email: [email protected] / [email protected]

Phone: +91 7306629780