This Refund and Cancellation Policy applies to all orders and service transactions processed through Akomea Technologies Private Limited and the Akhosh Platform.
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Cancellation Requests Window:
Cancellation requests will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to such sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the service has already commenced. -
Perishable Items Exception:
Akomea Technologies Private Limited does not accept cancellation requests for perishable items like flowers, eatables, customized materials, etc. However, the refund/replacement can be made if the user will establish with adequate proof that the quality of product delivered is not good. -
Damaged or Defective Items:
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the merchant/seller listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. -
Warranty Items:
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding any products that come with a warranty from manufacturers, please refer the issue directly to them. -
Refund Turnaround Timeline:
In case of any refunds approved by Akomea Technologies Private Limited, it will take 3 business days for the refund to be processed to the end customer's original payment method.