Privacy Policy

1. Collection of Data

We collect your personal information when you use our website or services or otherwise interact with us during the course of our relationship. The information that we collect may include:

• Name, date of birth, address, telephone/mobile number, email ID and/or any such information that would assist us in verifying your identity for the purpose of regulatory compliance or otherwise.
• Sensitive Personal Data such as password and/or any other information that is considered sensitive personal data or information under applicable laws of India.
• We may also collect certain information in relation to your transactions on the website or mobile application such as the payment instrument used, transaction date, amount, and other details.
• We may also collect details about your hardware, operating system, and unique identifiers.
• Information related to your shopping behavior, preferences, event requirements, and other data you provide on our Platform.
• We use data collection devices such as 'cookies' on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. 'Cookies' are small files placed on your hard drive that assist us in providing our services.

2. Usage of Data

We use your personal information to:

• Provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.
• Resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services.
• Inform you about online and offline offers, products, services, and updates.
• Customize and enhance your experience on the Platform.
• Detect and protect us against error, fraud and other criminal activity.
• Enforce our terms and conditions.
• As otherwise described to you at the time of collection of information.

3. Sharing of Data

We may share your personal information with:

• Our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.
• Third parties who provide services on our behalf such as payment processing, data analysis, marketing assistance, customer service, and cloud hosting services.
• Law enforcement agencies, government authorities, or other third parties when we believe in good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

4. Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. However, please remember that no transmission over the internet or method of electronic storage is 100% secure.

5. Data Deletion and Retention

We retain your personal information for no longer than is required for the purpose for which it was collected or as required by applicable law. You may request deletion of your account and personal information through our website/app or by submitting a request on our Account Deletion Page.

6. Your Rights

You may review, update, or correct your personal information by accessing your account settings within the mobile application or website dashboard.

7. Consent

By using the website/app and/or by providing your information, you consent to the collection, use, retention, transfer, and processing of the information you disclose on the website in accordance with this Privacy Policy.

8. Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.

9. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at the coordinates provided above or by email at [email protected].