User App Legal Agreement

Terms and Conditions for Akhosh User App

Last updated on: September 2026

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Akhosh User Mobile Application and domain name akhosh.com / business.akhosh.com (hereinafter referred to as 'Platform').

The Platform is owned by Akomea Technologies Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001 (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Your use of the Platform and services and tools are governed by the following terms and conditions ('Terms of Use') as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner.

These Terms of Use relate to your use of our website, goods (if any) or services (hereinafter collectively referred to as 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

Terms of Access & User Obligations

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the Platform is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
The contents of the Platform and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights in terms of the content of the Platform and Services.
You acknowledge that unauthorized use of the Platform or the Services may lead to action against you as per these Terms of Use or applicable laws.
You agree to pay us the charges associated with availing the Services (including any applicable platform fees or booking facilitation fees).
You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or local laws that might apply to you.
You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, this would make you ineligible for a refund.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kottayam and Kerala.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Privacy & Data Protection

Privacy Policy for Akhosh User App

Last updated on: September 2026

This privacy policy ('Policy') relates to the manner Akomea Technologies Private Limited ('we', 'us', 'our') in which we use, handle and process the data that you provide us in connection with using the products or services we offer through the Akhosh User App. By using this mobile application or website or by agreeing to clauses of this Policy, you agree to be bound by the terms of this Policy, and also agree to our use, collection, retention, transfer and processing of your personal information in accordance with the terms of this Policy.

The Platform is owned by Akomea Technologies Private Limited, with its registered office at Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001.

1. Information We Collect

Personal Details: Your name, email address, phone number, and location parameters when searching for event services.
Service Preferences & Event Details: Details you provide regarding event type, dates, estimated budget, and vendor preferences when using vendor search or Akhosh Assist.
Device & Interaction Data: Device model, operating system, network details, app crash telemetry, and interaction logs.

2. How We Use Your Information

To discover and connect you with relevant event service vendors (photographers, caterers, makeup artists, venues, etc.).
To facilitate direct messaging and booking requests with service providers.
To deliver push notifications for chat responses, booking updates, and exclusive event deals.
To ensure platform integrity, prevent fraud, and comply with applicable laws.

3. Sharing and Disclosure

We do not sell your personal data. We share relevant contact details with selected vendors only when you initiate an inquiry, request a quote, or use Akhosh Assist. We also share data with certified service providers (cloud storage, SMS gateway, payment gateway) under strict confidentiality agreements.

4. Data Security & Deletion

We use standard encryption and security protocols to safeguard your personal data. You can delete your account at any time via the in-app settings or via our Account Deletion Page.

5. Grievance Officer & Contact

Grievance Officer: Megha Das (Director)

Akomea Technologies Private Limited

Address: Vazhakkalayil House, Thirunakkara, Kottayam, Kerala, India, PIN: 686001

Email: [email protected]

Phone: +91 7306629780

Commerce Policy

Refund and Cancellation Policy

Last updated on: September 2026

Cancellation Requests:
Cancellation requests will be considered only if the request is made within 7 days of placing the order. Cancellation may not be entertained if the service provider has already commenced the booked service or shipped the materials.
Perishable Items:
Akomea Technologies Private Limited does not accept cancellation requests for perishable items like flowers, eatables etc. Refund/replacement can be considered if established with adequate proof of defective quality.
Damaged or Defective Items:
Receipt of damaged or defective items should be reported within 7 days of delivery.
Refund Turnaround:
In case of any refunds approved by Akomea Technologies Private Limited, it will take 3 business days for the refund to be processed to the original payment method.

Exchange & Returns

Return Policy

Last updated on: September 2026

We offer refund / exchange within the first 3 days from the date of purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

To be eligible for a return, the item must be unused, in the same condition received, and in its original packaging with proof of purchase.

Fulfillment & Delivery

Shipping Policy

Last updated on: September 2026

Orders are shipped through registered domestic courier companies and / or speed post only.

Orders are dispatched within 3 days from the date of the order/payment or as agreed at order confirmation. Delivery will be made to the registered address provided at the time of purchase.