Akomea Technologies Private Limited • akhosh.com
Electronic Record: This electronic record is generated by a computer system in accordance with the Information Technology Act, 2000 and Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 for access or usage of akhosh.com. It does not require physical or digital signatures.
Registered Office: Vazhakkalayil House, Kottayam, Kerala, India - 686001.
This policy outlines subscription management, digital assist service delivery, and refund eligibility on akhosh.com and the Akhosh mobile app.
Instant electronic provisioning upon payment confirmation. No physical shipping required.
Approved refunds are processed to the original source (UPI/Cards/Net Banking via PhonePe) within 5–7 business days.
Akhosh operates as a digital celebration planning and concierge platform. All digital assist plans, feature unlocks, and concierge sessions are provisioned electronically immediately upon successful payment confirmation through our integrated payment gateway (PhonePe / UPI / Cards / Net Banking). No physical shipment is involved.
Users may cancel recurring assist plan renewals at any time directly through the app billing settings or by emailing support@akhosh.com before the subsequent renewal date. Upon cancellation, your plan remains active until the end of the paid duration.
Due to the digital and real-time nature of concierge services, fees paid for active and provisioned plans are generally non-refundable once concierge activation occurs. However, a full or pro-rated refund will be granted if: (a) Technical failure on our platform prevents access to the booked assist tools for more than 7 consecutive days; or (b) A duplicate payment was charged due to a payment gateway transaction anomaly.
Any claim for a refund arising from technical failure or duplicate transaction charges must be reported to support@akhosh.com within 7 days of the transaction date, citing your registered phone number, transaction ID, and issue description.
Once a refund request is approved by Akomea Technologies Private Limited, the refund will be initiated within 3 business days. The refunded amount will be credited back to the original source payment method (bank account, UPI, or card via PhonePe) within 5 to 7 business days, depending on your bank and payment network norms.
